Request without the app
Emails are reviewed manually and do not trigger automatic deletion. Our initial-response target is three working days; completion depends on verification and processing, with mandatory applicable deadlines considered separately.
- Email didar5shakir@gmail.com with the subject “Delete Dental Battle account”.
- If possible, write from the email linked to your game account. Include your game nickname and sign-in method: Google, Apple or an email code. Explain any access problem in the same message.
- If you used Apple Hide My Email or no longer control the old address, say so. Support will arrange safe ownership verification; installing the game is not required to send the request.
- Do not send a password, sign-in code, token, key or identity document. After verification, support will explain processing and separately confirm actual completion.
Delete in the app
Open Settings → Account → Delete account. Read the consequences and confirm. Cancel deletes nothing. If you cannot sign in, use the email above; reinstalling the app is not required.
“Request accepted” means processing is still underway. The server checks the queue every five minutes; temporary failures are retried with a delay. Check completion on the deletion screen. Success appears after server confirmation and local session cleanup. If an error occurs, do not assume the account is deleted: retry the check or contact support. Signing out and uninstalling the app do not by themselves delete the data.
For linked Apple sign-in, follow the Apple confirmation shown. Processing includes revoking Apple authorisation for the game account; your Apple Account and iCloud are not deleted. You do not need to sign out of iCloud.
The deleted profile and its progress will not return. Signing in again may create a new profile or open another existing account with the same verified email.
What is removed when the request is completed
Authentication and linked sign-in identities, sessions, the game profile and nickname, settings and optional details, personal statistics and practice, push bindings and personal analytics, friendship and block relationships are removed. The handler removes owner-linked files if present. Related personal details in service records are cleared by the implementation.
Deleting the game account does not delete your Google or Apple Account or email inbox. The deleted profile and its progress will not return. Signing in again may create a new profile or open another existing account with the same verified email.
What remains and why
A remaining opponent keeps necessary history and results under “Account deleted”, without the former nickname, avatar, country or profile access. This preserves their history without recalculating other players’ results. They may remember the participant from the match context; complete anonymity is not promised.
After both players are deleted, residual detail is kept for 90 days, then cleaned up without changing other ratings. Completion receipts without the old ID: 30 days. The minimal ledger used to prevent restored backups from reviving deleted accounts: 8 days, with unfinished entries retained until processing completes. Periodic cleanup enforces these periods.
Protected operator backups have an approved 7-day window, but regular creation and expiry are not automated. Provider backups and logs may be retained separately. The privacy policy explains the periods and their current status.
Current matches and teams
An accepted match with no answers closes without a winner or rating change. If both players requested deletion before processing, the match also closes without a result or rating change. In another started match with answers, the deleting player receives the agreed technical loss; normal rating restrictions remain.
Team ownership transfers to an eligible active administrator who joined earliest, or otherwise to the earliest eligible member. Deleted, deleting and service-blocked accounts are excluded. If nobody is eligible, the team closes and permitted history remains. Transfer needs no acceptance and does not delay account deletion.