Contact us
Email didar5shakir@gmail.com. If the button does not open your email app, copy the address and send a normal email. Operator: Didar Shakir / Дидар Шакир, an individual, Almaty, Kazakhstan.
Requests are reviewed manually. Our first-response target is three working days; resolution time depends on the issue. Mandatory applicable deadlines for data requests are considered separately.
If something goes wrong
- Describe what you did, what you expected and what happened.
- Include your phone model, Android/iOS version and the app revision under Settings → Support / Update diagnostics.
- Include the approximate time and your game nickname. For a match issue, include the opponent nickname; a match ID is optional if available.
- If helpful, attach a screenshot with email addresses, codes and other people’s personal information hidden. Do not send a full log or a copy of app storage.
If you cannot sign in
Use your previous sign-in method: Google, Apple or email. For an email code, check the address and spam folder. Enter the code only on the app’s sign-in screen.
Tell us the sign-in method and error message. Mention Apple Hide My Email if you used it: its relay address may differ from your regular address. Do not create a replacement account or link methods at random to recover your profile. Support will arrange safe ownership verification.
The name shown by Apple and your game nickname may differ. The deleted profile and its progress will not return. Signing in again may create a new profile or open another existing account with the same verified email. If an unexpected profile opens, do not delete it: contact support with the sign-in method and game nickname. Do not send passwords or codes.
Do not send secrets
Never send a password, one-time code, session token, API key or recovery code. Do not send identity documents, medical information or other people’s personal information. Support does not ask for these secrets to sign in to your account.
Data and moderation decisions
Use the same email for data access, correction, account deletion or an appeal against a moderation decision. The deletion page gives the exact request steps; reinstalling the app is not required to send a request.